Privacy Notice
The Hillside Perspective
Last updated: 8 October 2026
1. Who we are
The Hillside Perspective is a trading name of Hillside HR Consulting Limited, registered in England and Wales under company number 11937449.
Our registered office is Clark & Co, 4 Broad Street, Builth Wells, Powys, Wales, LD2 3DT.
We provide HR consultancy through Hillside People and wellbeing coaching through Hillside Thrive.
Hillside HR Consulting Limited is responsible for personal information collected through our website and in connection with our own business activities and coaching services.
When providing HR consultancy, we may also process personal information on behalf of corporate clients, who remain responsible for deciding how that information is used.
For questions about this notice, please email jeaniehounsome@hillsidehr.com.
2. What information we collect
Depending on how you interact with us, we may collect:
Contact information: Your name, email address, telephone number and details included in enquiries.
Coaching information: Information shared through discovery calls, agreements, questionnaires, coaching sessions, feedback and other client forms.
Wellbeing information: Where relevant to coaching, information about your health, lifestyle, wellbeing and personal circumstances.
Consultancy information: Professional contact details and information needed to deliver HR services.
Financial information: Details necessary for invoicing, payments and accounting.
Website information: Technical information collected through cookies and similar technologies.
Testimonials: Feedback you choose to provide and, where you give permission, allow us to publish.
We aim to collect only the information reasonably necessary for the services we provide.
3. How we use your information
We use personal information to:
Respond to enquiries and communicate with you.
Arrange and deliver coaching and HR consultancy services.
Understand your circumstances and tailor coaching appropriately.
Maintain appropriate client and business records.
Manage agreements, appointments, invoices and payments.
Meet legal, regulatory and professional obligations.
Review feedback and improve our services.
Publish testimonials with appropriate permission.
Send information about our services where permitted by law and your preferences.
We do not sell your personal information.
4. Our lawful basis for using information
Under UK GDPR, we rely on different lawful bases depending on the purpose:
Contract: Where information is needed to provide services or take steps towards entering into an agreement.
Legitimate interests: For reasonable business administration, responding to enquiries and maintaining professional relationships, where your rights do not override those interests.
Legal obligation: Where we are required to process or retain information by law.
Consent: Where required, including certain marketing activities and the publication of identifiable testimonials.
Wellbeing information
Some information shared during coaching is classified as special category personal data under UK GDPR.
Where we rely on explicit consent to process this information, we will ask for that consent separately as part of the coaching onboarding process.
You can withdraw your consent at any time by contacting us. This will not affect processing already carried out lawfully. We may still need to retain limited information where another lawful basis and appropriate legal condition applies.
If we cannot process information necessary to provide coaching appropriately, we may be unable to continue the service.
5. Coaching confidentiality
Coaching conversations may involve personal or sensitive information. We treat this information confidentially and do not routinely disclose it to third parties.
Where coaching is funded by an employer or another organisation, we do not ordinarily share individual session content, personal circumstances or identifiable coaching records with that organisation.
We may provide aggregated or anonymised information about programme participation and feedback, provided individuals cannot reasonably be identified.
Confidentiality may be limited where disclosure is required by law or justified by a serious safeguarding concern or risk of harm, subject to applicable legal requirements.
Our coaching agreement explains confidentiality in more detail.
6. How we store and protect information
We use established service providers to manage business and client information, including:
Microsoft 365: Outlook, OneDrive and Microsoft Forms for communications, questionnaires and client records.
Adobe Acrobat Pro: Creating and editing documents, electronic signatures, agreements and other forms.
Squarespace: Website hosting, enquiries and cookie preferences.
We may also use appropriate online meeting, scheduling and accounting services.
Completed wellbeing questionnaires and coaching records are managed primarily through our Microsoft 365 systems rather than Adobe's online form or signature services.
We use reasonable technical and organisational measures to protect information, including access controls, secure accounts and appropriate electronic storage.
Access to personal information is limited to those who need it for legitimate business purposes.
7. Sharing your information
We may share personal information with trusted service providers where necessary to operate our business and deliver our services.
We may also disclose information:
Where required by law.
Where necessary to establish, exercise or defend legal claims.
Where a lawful disclosure is necessary to address a serious safeguarding concern or risk of harm.
Where you have given permission.
When acting as a data processor for HR consultancy clients, we follow the relevant contractual arrangements and lawful instructions.
8. International data transfers
Some of our technology providers operate internationally. This means personal information may be stored or accessed outside the United Kingdom.
Where international transfers take place, we rely on appropriate legal arrangements and safeguards, as applicable. These may include UK adequacy regulations, recognised international data protection frameworks or approved contractual protections.
You can contact us if you would like further information about the safeguards relevant to your personal information.
9. How long we keep information
We retain personal information only for as long as reasonably necessary, taking account of the purpose for which it was collected and relevant legal, contractual and professional requirements.
Our usual retention periods are:
InformationUsual retentionWebsite enquiries that do not lead to a client relationshipUp to 12 months after last meaningful contactCoaching questionnaires and session notesGenerally 3 years after the final sessionCoaching agreements and essential contractual recordsGenerally 6 years after the client relationship endsFinancial and accounting recordsIn accordance with applicable legal requirements, generally at least 6 yearsHR consultancy recordsAccording to client agreements, applicable legal requirements and our role in processing the informationTestimonialsWhile permission remains valid and continued use is appropriate, subject to periodic review
We may retain information for longer where reasonably necessary in connection with complaints, legal claims or other legal obligations.
When information is no longer required, we securely delete or anonymise it.
10. Cookies
Our website is hosted by Squarespace and uses cookies and similar technologies.
Some cookies are necessary for the website to function. Others may support additional functionality or analytics.
Our cookie banner allows visitors to accept, decline or manage non-essential cookies. Cookies controlled through Squarespace's consent settings are restricted until consent is provided.
Visitors can revisit their choices through the website's Cookie Preferences feature.
11. Marketing
We may occasionally share information about our services or events.
Where consent is required, we will only send marketing communications if you have opted in.
Submitting an enquiry through our website does not automatically subscribe you to marketing communications.
You can unsubscribe or withdraw marketing consent at any time.
12. Your rights
Under UK data protection law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion in certain circumstances.
Object to or restrict certain processing.
Request transfer of your information where applicable.
Withdraw consent where processing relies on consent.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please email jeaniehounsome@hillsidehr.com.
If you have concerns about how your information is handled, please contact us so we can address them.
You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
13. Changes to this notice
We may update this notice to reflect changes in our services, practices or legal requirements. The latest version will be available on our website.
14. Contact
The Hillside Perspective
Hillside HR Consulting Limited
jeaniehounsome@hillsidehr.com